For The Profession of Cloud/SaaS Product Support
Editor:
Mikael Blaisdell
The HotLine Recommends
For Customer Success/Support Professionals
Customer Success Management: Position or Profession?
Briefing: The Process of SaaS/Cloud Support
For SaaS/Cloud CEOs / CxOs
The Reality of SaaS/Cloud Customer Retention
The SaaS/Cloud Customer Retention QuickStat
The Customer Success Management Assessment
For Support/Success Technology Vendors:
SaaS & The Contact Center Technology Market
Services for CC Technology Vendors
Recent Articles
Customer Success Management and Sales: A Question of Role and Relationship
Justifying Your Customer Success Management Team Budget
Staffing Levels for Customer Success Management Groups
Mind The Gap: The Disconnection Between Customer Retention Strategy and Process
The Technology of Customer Retention
The Customer Success Management Video Series
