The HotLine Magazine Archives
For The Profession of Cloud/SaaS Product Support
Instead of offshoring, try On-Campusing -- using American college and university students to staff your outsourced customer contact center. The voices are what the customer wants to hear, the price is right (and there are some interesting tax advantage), and it won't take much to turn the concept into reality. Add some huge potential PR benefits, and the result is a significant opportunity.

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