The HotLine Magazine Archives
For The Profession of Cloud/SaaS Product Support
A common question keeps coming up in my conversations with SaaS/Cloud CxO’s all across the industry:  “How many Customer Success Managers does it take to keep customers from churning?”  The question appears in other forms, such as “how much CMRR (Contracted Monthly Recurring Revenue) should each CSM be responsible for?”  Or, “How many customer accounts can a CSM handle?”  Staffing…

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