The HotLine Magazine Archives
For The Profession of Cloud/SaaS Product Support
Outsourcers charge between $12 and $15 per hour for offshore agents in India, Pakistan or the Philippines, and between $25-$30 for US and Canadian voices. However, there is a way your company can get domestic voices at offshore rates, and reap a huge PR benefit in the process. By partnering with colleges and universities and employing students, you can return US jobs onshore. All it takes is vision and willingness to think outside the box.

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