The HotLine Magazine Archives
For The Profession of Cloud/SaaS Product Support

In addition to the freely available articles and other resources of The HotLine Magazine, there are also some special libraries of downloadable files and other materials.

The HotLine Magazine Library

Here is where you will find various kinds of resources, including previously published print articles, case studies, white papers, recorded webinars and other presentations.  Access to these materials is free, but requires members to be logged in.

Current resources include:

The HotLine Research Library

Access to The HotLine Research Library is available only to Research Members.  The library offers a variety of materials, including  results & commentary from The SaaS & Support Project, and other articles.

Current resources include: