In addition to the freely available articles and other resources of The HotLine Magazine, there are also some special libraries of downloadable files and other materials.
The HotLine Magazine Library
Here is where you will find various kinds of resources, including previously published print articles, case studies, white papers, recorded webinars and other presentations. Access to these materials is free, but requires members to be logged in.
Current resources include:
- Moving to the Cloud: Transitioning Your Support Technology Suite
- The Case for Remote Support Technology
The HotLine Research Library
Access to The HotLine Research Library is available only to Research Members. The library offers a variety of materials, including results & commentary from The SaaS & Support Project, and other articles.
Current resources include:
- Briefing: The Process of SaaS Support
- Selecting Remote Support Technology (Includes Vendor List)
- The First Report of The SaaS & Support Project (TSSPR2009)