The HotLine Magazine Archives
For The Profession of Cloud/SaaS Product Support

The SaaS & Support Project research has been sponsored by the following organizations:

The Association of Support Professionals (ASP).  The ASP is an international membership organization for customer support managers and professionals. In addition to its annual “Ten Best Web Support Sites” awards, the ASP publishes research reports on a wide range of support topics, including support compensation, fee-based support, and services marketing. You can learn more about the ASP at .


Cloud Operations for the Enterprise, SaaS and Web Companies. OpSourceâ„¢ provides Cloud operations for Enterprise, Software-as-a-Service and Web companies. Many of the world’s largest and most innovative companies have selected OpSource, allowing them to focus their resources on building businesses rather than investing in and running IT infrastructure and support services. OpSource’s offerings range from cost effective enterprise-class Cloud infrastructure to sophisticated fully managed hosting and application management. Companies at any stage of growth, with any type of on-demand application will benefit from OpSource services.

Software & Information Industry Association (SIIA)  Software Division.  The SIIA Software Division provides a forum for companies developing the applications, services, infrastructure and tools that are driving the software and services industry forward. Through the division, executives of member companies meet to brainstorm, collaborate, and discuss the industry’s latest challenges. The division’s many programs offer excellent vehicles for companies to develop partnerships, boost their profile, and gain strategic insight on key issues.   Contact Rhianna Collier, Director or Nate Philip, Program Manager, for more information.

TechAmerica is the leading voice for the U.S. technology industry — the driving force behind productivity, growth, and jobs creation. Representing approximately 1,200 member companies of all sizes from the public and commercial sectors of the economy, it is the industry’s largest advocacy organization and is dedicated to helping members’ top and bottom lines. It was formed by the merger of AeA (formerly the American Electronics Association), the Cyber Security Industry Alliance (CSIA), the Information Technology Association of America (ITAA) and the Government Electronics & Information Technology Association (GEIA). Learn more about TechAmerica at