The HotLine Magazine Archives
For The Profession of Cloud/SaaS Product Support

The Customer Success Management Initiative is currently sponsored by the following organizations:


InsideView provides Customer Intelligence solutions designed for customer success professionals responsible for customer retention and account growth.  Our Relationship Manager product provides customer success teams with: an early warning system for people and account changes that impact renewals, an easy way to find, follow and connect with decision makers and influencers and an efficient way to monitor customers and do account research saving them time and allowing them to manage their accounts more effectively.

Gainsight  (formerly Jbara Software)

Gainsight (formerly JBara Software) is a Customer Success Management Solution Suite that enables companies to improve customer satisfaction, customer retention and to increase the revenue performance of the existing customer base.  The technology assists senior executives, customer success managers and marketing team to achieve their objectives for both the customer and the company.

Scout Analytics, Inc.

Scout Analytics is a leading provider of recurring revenue management solutions for subscription-based businesses.  The Scout Analytics platform transforms usage data into predictive analytics on customer renewal behavior and trial conversions.  Our solutions are designed to reduce customer and revenue churn, increase renewal revenue yield, optimize rate plan performance, and maximize trial conversions.  With over 100 customers, Scout Analytics is proven to increase revenue 10-15%.  Learn more at


Totango offers a full-service Customer Engagement Management platform for online businesses.  Totango’s Customer Engagement platform helps online services create  an active and engaged user base. Totango combines big data analytics with powerful segmentation and engagement tools to allow online services to take the right actions with each customer, in realtime.  End-users become more successful and happier — driving usage and adoption, increasing conversions, sales and lifetime values and reducing churn.

SandHill.Com is an online destination for insights and business strategies for the software, mobile and cloud computing ecosystem. Whether you’re a software executive, IT buyer or end user, venture capitalist or entrepreneur, provides a wealth of articles on trends, insights and lessons learned, analysis, commentary and news, and actionable research reports to keep you informed for strategic business solutions.