The HotLine Magazine Archives
For The Profession of Cloud/SaaS Product Support
There are a wide range of third-party firms that can become involved in a typical transaction between a software manufacturer and the customer.   In some cases, these companies are part of a product sales and distribution line from manufacturer to customer.  Other types of partners may only sell add-on services such as implementation, training or consulting.  The definitions for the…

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As the SaaS tsunami continues to roll out at a dizzying pace, staying current on developments is a considerable challenge for people in all sectors of the SaaS/Cloud community.  One of the best sources I’ve found for vision, information and ideas throughout my career has been the conversations that happen at well-run industry conferences.  Yes, travel budgets are tight and…

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