The HotLine Magazine Archives
For The Profession of Cloud/SaaS Product Support
The CSM video series is a joint effort by DreamSimplicity and The HotLine Magazine, and there will be a new short video on various aspects of CSM published each week.  As each video is released, I’ll add the link below.  Each video is about two minutes in length.

Introduction

About the Series.

Origins of the Customer Success Manager

Being…

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