The HotLine Magazine Archives
For The Profession of Cloud/SaaS Product Support
Outsourcers charge between $12 and $15 per hour for offshore agents in India, Pakistan or the Philippines, and between $25-$30 for US and Canadian voices. However, there is a way your company can get domestic voices at offshore rates, and reap a huge PR benefit in the process. By partnering with colleges and universities and employing students, you can return US jobs onshore. All it takes is vision and willingness to think outside the box.

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Instead of offshoring, try On-Campusing -- using American college and university students to staff your outsourced customer contact center. The voices are what the customer wants to hear, the price is right (and there are some interesting tax advantage), and it won't take much to turn the concept into reality. Add some huge potential PR benefits, and the result is a significant opportunity.

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