The HotLine Magazine Archives
For The Profession of Cloud/SaaS Product Support
Mikael Blaisdell's proposal to locate outsourced customer contact centers on US and other western university campuses is based on two essential ingredients: Efficient technology, and the utilization of people who grew up with computers, enthusiastic young people who are inherently savvy about both technology and American expectations. Beyond the substantial profitability gains it gives sponsoring corporations, the program offers participating colleges new course potential, and a place where laboratory experience and customer support easily blend into a new, and profitable reality.

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Instead of offshoring, try On-Campusing -- using American college and university students to staff your outsourced customer contact center. The voices are what the customer wants to hear, the price is right (and there are some interesting tax advantage), and it won't take much to turn the concept into reality. Add some huge potential PR benefits, and the result is a significant opportunity.

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