The HotLine Magazine Archives
For The Profession of Cloud/SaaS Product Support
Which way to turn?  In the current economic climate, the pressure is on.  SaaS CEOs are told on one hand that there are but three paths to growing revenue:  Raise prices, acquire more customers and keep them longer.  Another voice advises that the secret to success in SaaS is to minimize contact with the customer, to make the application itself…

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