Outsourcers charge between $12 and $15 per hour for offshore agents in India, Pakistan or the Philippines, and between $25-$30 for US and Canadian voices. However, there is a way your company can get domestic voices at offshore rates, and reap a huge PR benefit in the process. By partnering with colleges and universities and employing students, you can return US jobs onshore. All it takes is vision and willingness to think outside the box.
Mikael Blaisdell's proposal to locate outsourced customer contact centers on US and other western university campuses is based on two essential ingredients: Efficient technology, and the utilization of people who grew up with computers, enthusiastic young people who are inherently savvy about both technology and American expectations. Beyond the substantial profitability gains it gives sponsoring corporations, the program offers participating colleges new course potential, and a place where laboratory experience and customer support easily blend into a new, and profitable reality.
Instead of offshoring, try On-Campusing -- using American college and university students to staff your outsourced customer contact center. The voices are what the customer wants to hear, the price is right (and there are some interesting tax advantage), and it won't take much to turn the concept into reality. Add some huge potential PR benefits, and the result is a significant opportunity.